Ready to do something really groundbreaking and revolutionary in social media marketing? I’ve got just the thing: customer service. We talk a lot at Buffer about customer happiness, and it’s because we truly believe in it. Here’s how our Leo Widrich puts it: “Customer support is the very rare opportunity to connect to your customers on an emotional level. You can’t do that in any other way.” And while there are a growing number of other awesome companies who feel the same way we do, there’s still a pretty big gap between what customers want from social media customer service and what many brands are delivering. That’s […]
The post The Complete @Buffer Guide to Customer Service via Social Media by @courtneyseiter appeared first on Search Engine Journal.
The Complete @Buffer Guide to Customer Service via Social Media by @courtneyseiter
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